About Us » Q & A
Q. Do you specialise in supplying any particular industry?
A. We are proud of our relationships with our customers and have built up specific strengths in supply to the Transportation, Industrial, Aerospace, Food & Beverage and Electronics. Our experience is consistent across all the market sectors we supply. With this experience comes our passion to understand technical problems and our commitment to supply the right products to solve them.
Q. Can you recommend the best product for my requirements?
A. We have built up a reputation over the last 125 years as a first choice industrial distributor and have gained valuable experience of the products and markets we supply. We can advise upon the relevance, durability, quality and performance of all our products in specific environments.
Q. Do you have the range of products to meet my needs?
A. We represent many of the world's leading manufacturers of industrial consumables. Ranging from general and commodity to technical specialties, we can meet and satisfy your demands, large or small, local or national.
Q. What do I do if I need technical support?
A. With principal suppliers such as 3M and Dow Corning and a technically trained field sales force, RW Greeff can guarantee you technical support. A telephone call to your local RW Greeff sales office will ensure you get product advice at all times. Alternatively each and every one of our Sales Representatives can be contacted throughout the day to help with technical difficulties.
Q. What would I do if my staff needed training on the use of a product?
A. The RW Greeff representatives have technical expertise covering our entire product range and as a company we believe that it is our duty to support your production process. Our key suppliers also have training facilities available, which can be used by our customers with product experts on hand.
Q. You offer premium products at sometimes higher prices. How then can you help us drive down our costs?
A. The demanding industries we serve expect us to mitigate any manufacturers price increases by introducing process improvements or product optimisation programmes. We firmly believe and have proved in practice that the savings made through enhanced product and process performance together with the resulting productivity improvements significantly outweigh the possible increased prices.
Q. Are you capable of handling all of my industrial consumables supply?
A. In today's tough economic climate an increasing number of companies are seeking a competitive edge by working in close partnership with a small group of preferred suppliers. At RW Greeff we take pride in being able to offer a one-stop shop approach. As managers of integrated supply, we ensure that we are able to give you the right products and service at the right price. Whatever the task, we are setting the standard for all your supply needs.
Q. What happens if you should run out of the products I require?
A. Hopefully this will never happen because our investment in the latest stock management systems ensures that optimum stock levels of all product ranges are maintained to satisfy your demands. Through our regional distribution centres we are confident that we can keep our delivery promise.
Q. You make claims about service, how can we be reassured about delivery?
A. As a nationwide operator our regionally based distribution centres ensure that our 8000+ product lines are available to you when you need them, on time, every time. Our fleet of locally based vehicles are always at your service to make sure that we deliver the goods.
Q. Do you need product with technical expertise?
A. We will supply.